And here I am, warning the next fool to stay away from this very nice looking but completely broken app. So I look for a help option in the app to report the problem, don’t see one, only an option to leave a review. The very basic function of this software, the flagship software of the industry, the function of sorting your transactions for tax purposes, is completely broken. And this wasn’t just a fluke, I had been going along like this for several transactions, vendors and categories until I noticed they were all screwed up. I then see a little notification that says X number of transactions were automatically categorized, which I’m very excited about because it seems to be making my life easier, yay! Then, to my horror, I see that all the X number of transactions are reviewed as “uncategorized” and even the first item I reviewed and based the rule on has a completely different category than the one I selected and saved. In a very helpful way it asks, would you like to automatically categorize all transactions from vendor A as category Z. When reviewing transactions I see a nice button that says “Create rule” so I hit it. No one has ever explained what was the issue. if you had it working in the past, how hard is it to fix it and put it back in if it was never a problem?!? I have submitted comments to the software engineers and have not received a productive answer other than we are working on it. I have called other numbers not related to self employed and they directed me to the email process. Can’t call someone because they don’t give a number and I have asked for a call and they said they can’t call me. They offered me one months credit but never applied the credit. I have contacted support multiple times and they have said they are working to improve this function but have no timeline to fix this. This now is taking up all my time, rather than making more efficient use of my time. To have to jimmy rig my invoices to show my costs incurred is not only ineffective but unprofessional!Īlso, now it appears to incorrectly address the uploaded receipts on date, name of company, and amount. This, in a previous software revision was available, but was removed recently and seriously hinders my ability to bill my customers effectively and with complete transparency. Who out here doesn't have billable expenses with receipts? None! We all need to track and show our costs to our customers. This software is useless without the capacity to upload tracked expenses/receipts to an invoice. It appears my support email is either ignored or is backlogged by over 2 days which would suggest many others are having problems as well. Can’t recommend a product that is that inconsistent and has no customer service to back it up when there’s problems. No response in two days and mileage tracking is still only picking up 1 of 3 trips or so. Frustrated I sent an email via the embedded support tab/button. Worked great until a week ago (I’ve since purchased the software). Well even after reading bad reviews of people saying it didn’t work right I tried it with the 30 day trial. ORIGINAL REVIEW: One of the big reasons I got this was for its inclusion of automatic mileage tracking. Flaky at best with absolutely dismal customer service. If your looking for solid mileage tracking look elsewhere. I’ve used the online support and followed the guides given in the reply to my review. I have checked and checked again my setting which are correct. I’ve built multiple CPU’s have my home setup for multitudes of automation tasks using IFTTT protocols, etc. I’m not incompetent when it comes to these things. Still have the program and it is STILL not logging mileage. UPDATE: After another support ticket getting no response BUT them responding to my review I tried the proposed solution to band aid my missing trips. More Matches Get Pricing Info for BriteCore Contact BriteCore! Or Contact Support Need help using BriteCore? Try their Help Center now! BriteCore in the News! Social Support and Contacts BriteCore on Facebook! Website: Visit QuickBooks Self Employed Website The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved. You can try any of the methods below to contact QuickBooks Self-Employed. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Listed below are our top recommendations on how to get in contact with QuickBooks Self-Employed. QuickBooks Self-Employed Contact Information
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